Terms of Service
Last updated: June 15, 2026
Our role
All Access Colombia acts as a private concierge and trip planner. We curate, coordinate and supervise itineraries delivered by independent local partners, drivers, villas, restaurants, yacht operators, security teams and guides.
Bookings and confirmation
A booking is confirmed once we have agreed on the itinerary in writing and received the agreed deposit. Verbal arrangements are not binding until written confirmation has been issued.
Payments
Deposits, balances and payment methods are stated on each individual quote. Prices may shift if scope or party size changes after confirmation. All amounts are quoted in USD unless stated otherwise.
Cancellations and changes
Cancellation terms vary by service and partner. Our quotes spell out the deadlines and recoverable amounts before you commit. We always do everything we can to recover costs on your behalf.
Conduct and safety
Guests are expected to follow Colombian law and the reasonable instructions of our team and partners. We reserve the right to end services without refund in cases that compromise the safety, dignity or legal standing of our team, partners or other guests.
Liability
We carefully vet every partner we work with, but All Access Colombia is not liable for acts or omissions of independent third parties, force majeure events, or losses outside our reasonable control. Guests are responsible for their own travel insurance.
Confidentiality
We treat client identities, itineraries and personal information as strictly confidential. We expect the same discretion from guests regarding the names of partners, locations and individuals introduced through our network.
Governing law
These terms are governed by the laws of the Republic of Colombia. Any dispute will be resolved in the competent courts of Medellín.
Contact
For any question about these terms, email contact@allaccesscolombia.com.